• Industries & Customers

ScreenX Health: Voice AI & Chat AI Capabilities

AI Voice Agent 

Conducts natural, human-like phone conversations with patients. Speaks clearly, listens actively, and adapts responses based on patient answers in real-time.

AI Chat Agent 

Real-time text-based conversational assessments via web, SMS, or messaging apps. Provides instant responses, asks clarifying questions, and guides patients through screening. 

Natural Language Understanding 

Interprets medical terminology and everyday patient language. Understands context and nuance in responses. Handles complex follow-up questions intelligently.

Adaptive Conversation Logic 

Dynamically adjusts questions based on patient responses. Skips irrelevant questions. Focuses dialogue on information needed for accurate qualification.

Contextual Intelligence 

Gathers information through natural dialogue instead of rigid forms. Understands patient situation holistically. Makes intelligent routing decisions based on conversation insights.

Multi-Turn Dialogue 

Manages back-and-forth conversations naturally. Clarifies ambiguous responses. Continues conversations across multiple exchanges seamlessly.

Conversational Screening in Action  

Voice Patient Screening 

AI conducts eligibility assessments via phone, gathering medical history and symptoms in one natural conversation.

Chat-Based Qualification

Patients complete real-time screening through web chat or SMS with instant qualification decisions.

Intelligent Question Sequencing

AI asks only relevant questions based on previous answers, skipping unnecessary ones for efficient assessments.

Real-Time Qualification Decisions

AI determines eligibility instantly during conversation, patients know immediately if they qualify.

Seamless Multi-Channel Experience

Patients switch between voice and chat seamlessly with conversation history preserved across channels.

Immediate Patient Routing

Qualified patients receive enrollment links, appointments, or provider assignments automatically after screening.

ScreenX Health Technology Stack

Powerful, reliable technology that scales with your needs 

Chat Technology 

AWS Lex

NLU engine interpreting patient intent and medical terminology.

AWS Bedrock

Foundation model orchestration for AI Chat Agent with Anthropic Claude.

Anthropic Claude (LLM)

Primary language model for empathetic, contextually accurate patient dialogue.

AWS Lambda 

Serverless compute for eligibility rule evaluation and real-time routing.

DynamoDB

Patient conversation state management across multi-turn dialogues.

Twilio

HIPAA-secure SMS and voice infrastructure.

Voice Technology 

VAPI Agentic AI

Natural-sounding phone screening voice AI.

Twilio

HIPAA-secure SMS and voice infrastructure.

Drive Efficiency Without Compromise

Stop trading quality for speed. Our agents deliver the consistency of code with the empathy of a human expert.

Eradicate Human Error

Consistency at Scale. Fatigue leads to mistakes in manual screening. Unlike human teams, our agents apply your clinical protocols consistently, 24/7, with zero deviation from criteria,ensuring 100% adherence to policy.

Instant Scalability

Handle Spikes Without Hiring. Patient volume surges (like flu season or enrollment deadlines) no longer require expensive temporary staffing. Agents scale up instantly to handle thousands of concurrent screenings, then scale down when demand drops.

Liberate Your Clinical Staff

Focus on Care, Not Forms. Automate the repetitive data entry, basic eligibility checks, and scheduling. Free your nurses and coordinators to focus on complex patient care and high-value decision-making.

24/7 Patient Access

Engagement That Never Sleeps. Patients expect answers outside of business hours. Deliver instant screening and support , capturing qualified patients who would otherwise be lost to voicemail.

How to Deploy ScreenX Health: 3 Steps

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1.
Configure Your Screening Protocol 
Configure Your Screening Protocol 

Define eligibility criteria and screening questions. Map the conversation flow. Set qualification rules and next-step routing. We align everything with your clinical needs. 

2.
Deploy Across Channels
Deploy Across Channels

Choose voice, chat, or both. Configure how patients can access screening. Go live quickly without complex IT work. 

3.
Engage & Optimize 
Engage & Optimize 

AI automatically screens patients 24/7. Monitor engagement and conversion metrics. Refine questions based on real performance and feedback. 

Healthcare Settings ScreenX Health Serves

Clinical Trials & Research 

Automate patient recruitment and eligibility screening with conversational AI. 

Insurance & Enrollment 

Pre-screen members and manage enrollment through voice and chat channels. 

Urgent Care Centers 

Conduct rapid patient triage and intake via phone before arrival. 

Behavioral Health Programs 

Screen patients for mental health services and substance abuse programs. 

Population Health 

AI outreach for preventive screening, chronic disease management, wellness enrollment at scale.

Patient Acquisition 

Identify and qualify prospective patients for specialty care, clinical programs, or procedures through automated AI screening and routing.

Member Outreach 

Connect with members for benefits coordination and care management outreach.

Community Health 

Provide accessible screening services to underserved and rural communities. 

Ready to Improve Patient Outcomes?  

Reduce readmissions, prevent safety events, and improve care.

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ScreenX Health: Frequently Asked Questions

Have a question? We’re here to help.

What is ScreenX Health and what does it do?

ScreenX Health is Kernshell’s proprietary AI-powered patient screening and clinical intake platform. It uses artificial intelligence to automate and improve the patient screening process at the point of care ,collecting patient information through a digital interface, assessing clinical risk indicators using AI-driven analysis, and routing patients appropriately based on screening outcomes. ScreenX Health reduces the administrative burden on nursing and clinical staff, improves screening consistency and completeness, and integrates with existing EHR systems to document screening results without duplicate data entry.

Is ScreenX Health HIPAA compliant?

 Yes. ScreenX Health is designed and deployed with HIPAA compliance as a foundational requirement. Kernshell executes a Business Associate Agreement (BAA) with all healthcare provider clients as required by HIPAA. Patient health information (PHI) processed by ScreenX Health is encrypted in transit using encryption. Access to patient data is controlled through role-based access controls and comprehensive audit logging. Kernshell can provide full HIPAA technical safeguards documentation as part of an enterprise procurement review.

What clinical screening workflows does ScreenX Health support?

ScreenX Health supports a range of standardized clinical screening workflows including: behavioral health screening , chronic disease risk assessment, preventive care gap identification, social determinants of health (SDOH) screening, emergency department triage intake, primary care new patient intake, and post-acute care transition assessments. The platform’s screening modules are configurable to match the specific clinical protocols and patient population priorities of each healthcare organization.

What types of healthcare organizations is ScreenX Health designed for?

ScreenX Health is designed for healthcare provider organizations that conduct structured patient screening at scale: hospitals and health systems , primary care practices and federally qualified health centers , behavioral health and mental health providers, urgent care and emergency medicine networks, and accountable care organizations with value-based care screening requirements. The platform’s configurable screening modules and EHR integration capabilities allow it to be adapted to the clinical workflows and patient populations of each provider type.

How does ScreenX Health use AI for patient screening?

ScreenX Health uses AI in two primary ways. First, Natural Language Processing (NLP) is used to structure and interpret patient-reported information from intake forms, converting free-text responses into standardized clinical data. Second, AI-driven risk stratification algorithms analyze screening responses against clinical criteria to generate risk scores and recommended clinical pathways ,flagging high-risk patients for immediate clinical attention and routing lower-risk patients appropriately. The AI layer is designed to augment clinical decision-making, not replace it: all AI-generated risk flags are presented to clinicians for review and final clinical judgment.

Still Have Questions?

Can’t find the answer you’re looking for? Please get in touch with our team.

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Our Locations

101 E Park Blvd, Plano,
TX 75074, USA

1304 Westport, Sindhu Bhavan Marg,
Thaltej, Ahmedabad, Gujarat 380059, INDIA

Phone Number

+1 817 380 5522

 

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